Heidi Carson, M.S.


Senior Learning Strategist.

Specializing in the development of the whole self

Development of
Continuous Learning culture

Regardless of the topic, audience, or complexity of the subject, companies rely on technical training to help create and maintain a sharpened workforce.

Virtual learning
adaptable, agile

I offer all my seminars, workshops, coaching, and training initiatives via virtual/remote platforms.

Data-Driven
Learning

It involves collecting, analyzing, and interpreting data related to learners' performance and preferences to make informed decisions about instructional design, content delivery, and learning outcomes.


Heidi Carson, M.S.


Senior Learning Strategist.

Specializing in the development of the whole self

Development of Continuous Learning culture

Regardless of the topic, audience, or complexity of the subject, companies rely on technical training to help create and maintain a sharpened workforce.

Custom eLearning
Development

Our process streamlines business goals and helps organizations and employees reach their full potential.

Workforce Training Solutions

Helps Employers Create Respectful Workplaces that Promote Growth and Equality. Training is most effective when tailored to the specific workforce and workplace, and to different cohorts of employees.

Our Approach to Artificial Intelligence

At Pivot Learning Solutions, we view Artificial Intelligence as a powerful catalyst—not a replacement—for human potential.

We leverage cutting-edge AI technologies to accelerate research, streamline content architecture, and enhance custom learning builds. However, strategy, instructional design integrity, and human-centered context remain firmly grounded in two decades of human expertise.

Our Core AI Commitments:

  • Human-in-the-Loop Governance: Every tool, framework, and strategy generated or supported by AI undergoes rigorous review and refinement by expert instructional designers and subject matter experts.
  • Data Privacy & Client Security: We strictly adhere to high-standard data security practices. Client intellectual property and proprietary data are never fed into public AI training models.
  • Ethical & Inclusive Design: We utilize AI responsibly to eliminate bias, increase accessibility, and create adaptive learning environments tailored to diverse corporate workforces.
A I-Driven Organizational Learning Audits & Performance Alignment

We combine performance data analysis with human-centered strategy to rapidly identify skills gaps, evaluate legacy training ecosystems, and map learning initiatives directly to bottom-line business metrics.

  1. Accelerated Instructional Architecture

By integrating advanced AI workflows into our ADDIE and agile design processes, we dramatically reduce time-to-market for enterprise learning experiences and interactive learning assets—without sacrificing instructional depth or quality.

  1. Modernization & Reskilling/Upskilling Solutions

We help organizations build future-ready learning ecosystems by designing continuous learning frameworks, integrating smart learning tools, and equipping internal teams to adapt to rapid technological shifts

L&D Project Management

Our L&D Project Management service takes the operational weight off your team. We own the lifecycle of your learning projects from inception through post-launch evaluation. By aligning cross-functional stakeholders, subject matter experts, and technical teams, we keep your initiatives moving forward efficiently—minimizing disruption, protecting your budget, and ensuring high-impact delivery.

Scope of Expertise

  • Stakeholder & SME Alignment: Facilitating clear communication across business units, executive sponsors, and subject matter experts to maintain scope and prevent friction.
  • Resource & Timeline Management: Developing realistic project schedules, managing creative and technical workflows, and mitigating bottlenecks before they impact deadlines.
  • Quality Assurance & Standards: Ensuring all instructional assets adhere to organizational standards, adult learning principles, and accessibility requirements.
  • Implementation & Rollout Execution: Coordinating pilot testing, phased deployments, change management messaging, and system integrations.

Key Deliverables

When you partner with us for L&D Project Management, you receive structured, end-to-end documentation and management assets designed to keep all moving parts aligned.

Instructional Design

Our process streamlines business goals and helps organizations and employees reach their full potential.

Diversity Training

Helps employers create respectful workplaces that promote growth and equality. Most effective when tailored to the specific workforce and workplace, and to different cohorts of employees.

Professional Coaching

It can be seen as a partnership with clients that elicits a thought-provoking and creative process to facilitate self-discovery and lasting change.

Employee training consultants
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ABOUTWho I am

A diverse, creative, unique, outside the box thinkers, goal-centered, and always a customer-oriented.

Employee training consultants
LEARN MORE

ABOUTWhat I Do

Custom training and development solutions to help organizations achieve business goals.

Employee training consultants
LEARN MORE

ABOUTIndustries Served

I help my client plan and shape their workforce to succeed in today’s changing business environment.

Employee training consultants
LEARN MORE

PRESSIn the Press

A source for small to large-sized business owners to obtain valuable resources and education.

Employee training consultants
READ MORE

ABOUTWho We Are

A diverse, creative, unique, outside the box thinkers, goal-centered, and always a customer-oriented.

Employee training consultants
READ MORE

ABOUTWhat We Do

Custom training and development solutions to help organizations achieve business goals.

Employee training consultants
READ MORE

ABOUTIndustries Served

We help our client plan and shape their workforce to succeed in today’s changing business environment.

Employee training consultants
READ MORE

PRESSIn the Press

A source for small to large-sized business owners to obtain valuable resources and education.

SHOP MY COURSES!

Short on time and resources? Discover innovative learning solutions crafted to enhance your organizational program and learning initiatives. I also offer tools to help curate personal development designed to enhance your life goals.

Latest news

Read my latest blog post and find out how can I can help you with my training. I am your go-to employee training consultant.

Pivot Learning Solutions was in the March 2022 issue of Training Magazine. The top magazine of the training and development industry.

Latest news

Read our latest blog post and find out how can we can help you with our training. We are your go-to employee training consultants.
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Your go-to company
to create your learning experiences

Looking for an organization that can design your learning projects? I like to ease the burden of your training initiatives and make the learning process as enjoyable as possible. At Pivot Learning Solutions I am your go-to employee training consultant helping you to create learning experiences that align with your business goals and strategies.

MICROLEARNINGMicrolearning - Video, Job Aids, Reference Materials

Microlearning is used in a variety of blended learning solutions and applied to several learning experiences and delivery methods.

eLEARNINGCustom educational eLearning modules

Let me take your company’s existing content and translate it into digital learning with the minimum investment of time and money.

PROFESSIONAL COACHINGCoaching Others to Excellence

Coaching Others to Excellence with a goal to improve an employee’s performance and how they relate to others

eLEARNINGCustom educational eLearning modules

Let us take your company’s existing content and translate it into digital learning with the minimum investment of time and money.

Start Now
with Microlearning

Pivot Learning Solutions collectively has over 25 years of providing top-notch workforce training solutions. I help organizations continue to grow and retain workers through scalable learning experiences. “I am careful to fine-tune each program to the specific needs of the company. I teach to real-world situations to impart skills that the learners can put to work immediately.”

Organization’s greatest asset are its employees. Business goals are most often accelerated through corporate training initiatives because each solution is tailored to an organization's unique business goals, environment, organizational culture, and brand.

I serve clients with needs that range from creating learning deliverables, to developing entire learning and development strategies and programs. I help to bring your goals to realistic solutions.

AVAILABLE RESOURCES!

Using Bloom’s Taxonomy to Write Learning Goals

Process for negotiating a fee

The Four Stages of Team Development

Not sure where to start? Let me help you identify your learning and program needs.

The art of effective program development is having a highly skilled learning strategist well versed in adult learning theories. I laser focus on aligning training initiatives with your organization’s strategic goals and objectives at the forefront. My primary objective is to provide comprehensive and scalable services that allow you to assess the need for talent and program development. This is completed via a variety of modalities, including analysis, assessments, open discussion format, surveys, and examination of prior programs.

My custom services aim to help the organization meet its learning needs from start to finish.

I design and develop the best content that meets the needs of your adult learners in a learning and development environment, which means creating meaningful and effective learning experiences that keep the adult learner engaged.

THESE SERVICES COULD INCLUDE:

  • Consulting services with learning management system (LMS) platforms
  • Program development
  • Training needs analysis
  • Instructional design
  • Mode of learning delivery
  • 1:1 training
  • Development of surveys, questionnaires, and interviews
  • Leadership development
  • Custom Microlearning
  • Blended training program design & development
  • Technical training curriculum development
  • Soft-skill training curriculum
  • Remote learning design

DO YOU HAVE AN ORGANIZATIONAL GOAL?  I HAVE A VARIETY OF LEARNING SOLUTIONS THAT HELP DRIVE YOUR BUSINESS TO ANOTHER LEVEL.

Visit me on social networks:

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Visit me on social networks:

NY WBE & SBS Certified

WBE-New York state-certified Women Business Enterprise and NYC Small Business Service Certified

Orglearn - NY State logo - WBE and SBS - WBE-New York state-certified Women Business Enterprise and NYC Small Business Service Certified

Rochester, New York 14610
© Pivot Learning Solutions. All rights reserved.

© Pivot Learning Solutions. All rights reserved.

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